1. Introduction

[Vision] (hereinafter referred to as "our site") respects the privacy of our users and is committed to protecting their personal information. This privacy policy explains the information collected by our site (https://www.visionservice.io), the e-commerce services, and the use of our chatbot that provides tourism information to inbound visitors.

2. Information Collected

Our site may collect the following types of information:

• Personal Identification Information
  (Such as name, shipping address, phone number, email address, and payment details)

• Non-Personal Identification Information
  (Such as browser type, device information, IP address, chat interactions, and site usage data)

• Chatbot Interaction Data
  (User inputs, responses, feedback, and chat logs from the chatbot available at https://chat.visionservice.io/chatbot-iframe/Ya9jzqbNITa1dBzqMrrFs)

3. Use of Information

The information collected by our site and chatbot is used for the following purposes:

• To provide and improve services

• To process orders and payments

• To handle product delivery and returns

• User support

• To enhance chatbot responses and provide personalized recommendations for tourism in Japan

• Communication (providing updates and offers)

• Analysis and statistics

4. Sharing of Information

Our site will not share the collected information with third parties, except in the following cases:

• When required by law

• With user consent

• With payment processors and shipping providers for order fulfillment

• For necessary service provision (service providers, chatbot providers, etc.)

5. Chatbot Usage and Data Collection

Our chatbot, available at https://chat.visionservice.io/chatbot-iframe/Ya9jzqbNITa1dBzqMrrFs, is designed to provide tourism-related information to users. When interacting with the chatbot, user inputs and responses may be logged to improve service quality and provide more accurate answers in future interactions. Personal identification information will not be collected through the chatbot unless explicitly provided by the user.

6. User Rights

Users have the right to request access, correction, or deletion of their personal information. Additionally, users can opt out of receiving promotional communications at any time.

7. Use of Cookies

Our site may use cookies (small data files) to provide services efficiently. These cookies may also be used to remember shopping cart details, preferences, or chatbot interactions during the purchase and service processes.

8. E-Commerce Transactions

When users place orders on our site, payment information is securely processed through third-party payment gateways. Our site does not store credit card details directly. Shipping information will be shared with logistics partners to ensure timely delivery. Users will receive notifications related to their order status and shipping updates.

9. Changes to Privacy Policy

Our site may update this policy as necessary. Any changes will be notified on the site. For users of our e-commerce services or chatbot, any changes related to personal data handling will also be communicated via email if required.

10. Contact

For inquiries regarding this policy, please contact us through our website's contact page (https://www.visionservice.io/contact).